Returns & Refunds

Returns


If you wish to return Products which are not faulty, please contact us with details of your order within 7 days of delivery of the goods. Returns can only be processed from the original purchaser. Any returned products must be returned to us in good condition, with all packaging intact. All refunds and reimbursements will be arranged within 30 days of our acceptance to do so and after the safe receipt of the returned goods. Any product returned must be within its original packaging, contain the relevant paperwork and be adequately packed to avoid any possible damage. The cost and risk of returning the product is the responsibility of the customer and a proof of delivery service must be used.

Refunds and Replacements


We will provide a refund or a replacement where available for any products received damaged or faulty, provided we are notified within 3 working days of receipt. Where a replacement item is not available, due to it being discontinued or the original item being a "One Off," we will reimburse you for the full cost of the item only and any shipping costs. No compensation will be paid. Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. We must have confirmation of these breakages or shortages within 3 working days of delivery and photographic evidence is required. In the case of a return being necessary, we will liaise with you further.